copy from glass scanner

[richardthompson]

when pressing copy,it does not try to copy from the glass flatbed.  it says the document feeder was not able to pick up the original.  load the original in the document feeder and try again.also, it will not pick up from the document feeder.

have tried all other solutions with no luck.  downloaded the firmware but when trying to execute the exe file  it says printer is up to date

[Betty0610]

@richardthompson

Welcome to the HP Support Community.

Have you tried all the steps from here: https://support.hp.com/us-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0437...?

If not, please do.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[richardthompson]

did all the "solutions" except one that said to remove the flap on the feeder. did not want to force it because seemed to be firmly attached.  did find a get-around by scanning to the computer and then printing the scan from the computer.

it seems that the printer does not recognize that there is an original on the glass flatbed and goes immediately to try picking up from the document feeder.   it also does not pick up the document when I put it there.

did the re-boot and reset 

tried to install firmware but it says printer is up to date and will not proceed

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[richardthompson · Accepted solution]

thank you betty0610   much appreciated thanks for trying

[Betty0610]

You're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a nice day!:)

[bigawg48]

I have a new HP Officejet Pro 9025, I can not copy from the scanner glass. How can I get it to work.

[richardthompson]

kudos for your efforts  -  much appreciated

[bigawg48]

I have a new HP Officejet Pro9025. I can not copy from the scanner glass. How can I get it to work?