cutting (reducing) top margin

[Conte]

When printing in a portrait orientation the top margin is reduced (smaller than setup and previewed).  In landscape orientation it happens with the left margin (smaller than setup and previewed).  So, as it is always 'first' margin, i.e. top of the paper, part which first enters the printing process, it seems as it is a small delay in feeding the paper.  Any idea? suggestion? 

[sandytechy20 · Accepted solution]

@Conte

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

Meanwhile:

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Conte]

Sorry for mistake.  Not solved unfortunately.  Conte

[sandytechy20]

@Conte

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.