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‎08-05-2020 08:22 AM

HP Recommended
Product: officejet pro 6830
Operating System: Microsoft Windows 10 (32-bit)

Hello,  The cyan cartridge has stopped printing.  I have two new cartridges and at first it was saying cartridge error on both.  Since doing a hard reset and several cleaning cycles the cartridges are showing no errors and full ink, but still not printing.  

I can occasionally get a tiny hint of cyan but after an area half the size of a 5p piece it stops again.  

The printer head has no leaver so I can't remove it for a manual clean either.

 

 

1 person had the same question
1 REPLY 1

‎08-08-2020 02:39 AM

HP Recommended

@RGS23, Welcome to the HP Support Community!

 

The printhead is non-removable on this model printer. If you have already used 2 cyan ink cartridges and the issue persists, this could be an issue with the printhead of the printer. Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues. 

 

If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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