02-10-2020 08:36 PM
Tried replacing cartridge. Same problem. All colors print on test page except for cyan. I notice this question had been posted before and followed all the advice there to no avail. Time for a different printer?
02-13-2020 10:20 AM
Welcome to the HP Support Community.
If you've performed all the steps from here: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/document/c0435..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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