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suen87
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deskjet 2645 keep switching on off by itself, counld not print and does not recognise computer

deskjet ink advantage 2645
Microsoft Windows 10 (32-bit)

the printer keep switching on off by itself. could not print anything from the computer not even the test page. how to solve this problem?

 

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HP Support Agent
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HP Recommended

deskjet 2645 keep switching on off by itself, counld not print and does not recognise computer

Hi @suen87

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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