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deskjet gt 5820 yellow not printing

deskjet gt 5820
macOS 10.15 Catalina

Yellow is not printing even after cleaning and alignment. what to do?

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deskjet gt 5820 yellow not printing

Hi @bootsdman

Welcome to the HP Support Community. I understand the printer is not printing in yellow. I'd be happy to assist you.

 

Have you tried making a standalone copy and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Perform steps 2, 8 and 7 respectively from this document.

 

If the issue persists, check the ink delivery system

Refer to step 4 from the same document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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