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‎01-08-2020 08:54 AM

HP Recommended
Product: officejet j4680 all in one
Operating System: Microsoft Windows 10 IOT

Officejet j4680 all in one printer, how to fix when the printer has device status problem? Can anyone kindly help me please

 

1 person had the same question
1 REPLY 1

‎01-10-2020 02:19 PM

HP Recommended

@CINDYC8 Welcome to HP Community!

 

Please perform the hard reset and check.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

Please remove all ink cartridges and install them one by one. Let us know if you are getting any error message.

 

Use HP Print and Scan Doctor 

 

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor 

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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