Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎04-21-2017
Message 1 of 2 (64 Views)

document scanning issue

Product Name: HP Officejet Pro 8600 Plus
Operating System: Microsoft Windows 10 (64-bit)

When scanning documents from the autofeeder, a pink line always prints down the entire page.  This doesn't happen when scanning from the glass.  Is there a way to access the roller to see if it needs cleaning?  Wireless connection. 

Reply
0 Kudos
HP Support Agent
Posts: 6,375
Member Since: ‎10-12-2016
Message 2 of 2 (40 Views)

Re: document scanning issue

Greetings @debbybooks

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing a scan quality issue while scanning from the ADF. 

Don't worry, I will be glad to help. 

Are you facing any print quality issues?

 

For any scan quality issues with your printer, please follow the procedure mentioned in this HP Article

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation