don't wifi password

[amansingh_1]

i got a printer from my friend how has now shifted abroad and the printer is not connecting because it has some kind of password which i don't know could someone help me and tell me how to solve the issue

[TEJ1602]

@amansingh_1, Welcome to HP Support Community!

I'd first suggest you follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change to connect the printer to the network.

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Try connecting, if the issue persists, the only option is to perform a complete reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!