double sided printing

[SueBee8]

I used to be able to double-side print automatically. The page would print, then dry, then go back into the printer to print the reverse side.  now it prints all the even pages and I must take those pages, and manually place them correctly (small pop-up screen appears to show me how) into the paper tray  and click the continue button on said pop-up in order to print odd pages.

[asmita6658 · Accepted solution]

Hi @SueBee8

Welcome to the HP Support Community. I'd be happy to assist you with the duplex printing issue. 

Let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to this document -  HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SueBee8]

 I am getting following error when uninstalling  I am administrator  I have rebooted and I got the same message

[SueBee8]

The above HP program is still listed.  I tried again with same result

[asmita6658]

@SueBee8

Please try adding the printer using TCP/ IP port -

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Let me know. 

[SueBee8]

after uninstalling and even after I got the error message, I unplugged printer, unplugged USB and just set up wireless, ran the HP print and Scan Doctor and downloaded both software and drivers. I tested and it now works.  Thank you very much  I still do not know what that error message was 

[asmita6658]

Hi @SueBee8

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!