02-03-2020 08:41 AM
my envy 110 printer running in single cartridge mode (Black only) fails alignment - prints only the bottom portion of test and misses lines if i try printing from my email account. lines are missing. tried new black cartridge and tried reset by removing power for a few minutes. any ideas - thanks
02-05-2020 10:34 AM
@jreb, Welcome to HP Support Community!
The printer needs to have both the ink cartridges to complete the alignment. If the printer is in single-cartridge mode alignment cannot be done. Also, refer to the document Troubleshooting Print Quality Issues to resolve the print quality-related issues.
If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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02-06-2020 02:09 PM
The printer will not align or print correctly with just a black cartridge. Printer must have both black and a color cartridge to align and therefore be able to print correctly, even in black printing mode only. So, although it now aligns, I print very little in color, so for what its worth, I think it is a giant waste waste of my money to have to have both cartridges installed just to print in black only.
02-07-2020 09:10 AM
HP ENVY 110 e-All-in-One printer supports printing in single-cartridge mode. You may remove the tri-color ink cartridge and print only in black. Make sure you store the tri-color ink cartridge in an airtight container so that the ink does not dry up.
You may use it while printing in color. It was required to complete the alignment process. This is as per the design of the printer.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee