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envy 5541 will not print in colour

HP Recommended
Envy 5541 All-in-one-printer
Microsoft Windows 10 (64-bit)

I have carried out all recommended troubleshooting operations including sfc /scannow and the problem still remains.  When I print a Print Quality Diagnostic sheet the result is perfect, however, when in an application, all print options are set correctly but the result is everything is printed in greys. 

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@Alan_Stockton

 

I have gone through your post and I understand that you are unable to print in color but the Diagnostic page comes out fine

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

I'll try my best to help

 

Please try making a Photocopy and let me know how it comes out.

 

I suggest you start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed
 

Then uninstall the Printer driver from Root level and re download the Full Feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Note: Connect the USB cable only when prompted during installation

 

Keep me posted how it goes

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

KrazyToad
I Am An HP Employee

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Hi, i am having the same issue. I have followed your instructions and i still cant print in colour.

 

Any further advice?

 

Michael.

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