12-05-2019 09:35 AM
my envy printer is now printing rubbish it is missng every other line when printing.
cleaned cartridges,e aligned printer still not printing properly.
any help would be appreciated
12-07-2019 02:08 PM
@koikoi Welcome to HP Community!
I understand that you have printing issue from your Chromebook.
Not worry, I'll do my best to help you.
During my research, I came across the following steps that should help in resolving this case:
A print job might not print for various reasons, such as an unregistered printer, outdated firmware, or a connection issue.
Step 1: Make sure the printer is registered with Google Cloud Print
To print from the cloud, your printer must be registered with Google Cloud Print.
On the Chromebook, open the Chrome browser.
Go to Google Cloud Print Printers (in English).
A list of your Google Cloud Print printers displays.
If your printer displays, try to print.
If your HP ePrint printer does not display, note your printer's email address, go to Connect Your HP Printer with Google Cloud Print (in English), and then follow the on-screen instructions. Once you complete the registration, try to print.
If your non-HP ePrint printer does not display, download the Google Cloud Print Service, and then follow the on-screen instructions. Once you complete the registration, try to print.
If the issue persists, continue to the next step.
Step 2: Select your Google Cloud Print registered printer
To print from Google Cloud Print, make sure to select the printer you registered with Google Cloud Print.
On the Chromebook, open the document or image you want to print.
Click the Print icon.
The Google Cloud Print window opens.
Under Destination, click the Change button.
The Select a Destination window opens.
Under Google Cloud Print, select your printer.
Try to print. If the issue persists, continue to the next step.
Step 3: Update the printer firmware
If your printer is already connected to a network and you registered your printer with Google Cloud Print, the printer firmware might be outdated. Go to Updating Firmware on the Printer for more information.
If the firmware is outdated, follow the instructions to update the firmware, and then try to print. If the issue persists, continue to the next step.
If the firmware is up-to-date, continue to the next step.
Step 4: Check the connection between your printer and your network
Try these recommendations and procedures to help troubleshoot and avoid wireless connectivity issues.
Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
Confirm the printer connection and network name: On the printer, make sure that the blue light next to the Wireless icon () is on and steady, then touch the Wireless network menu to make sure that the printer is connected to the same network as your computer.
Move the printer and router closer together: Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
Manually connect the printer to the network: Many HP printers have a wireless setup wizard tool available on the printer control panel network or wireless settings menus. Follow the on-screen instructions to type your network name and password to connect the printer to the network.
Restart the router: If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Check the router band setting: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation, or configure the software to allow HP downloads and installations.
Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.
Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
Set the IP address on the printer: Your printer can bypass the automatic IP address assignment by DHCP and use any valid IP address you choose. Use the front panel menu to type an IP address that is valid for use on your local area network.
I sincerely hope this fixes the issue. Feel free to keep me posted. I'll be glad to assist you further.
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