envy 5642 alignment unsuccessful

[teckwei]

Hi,

I tried to do some black and white printing, but while printing, there was suddenly a colour ink catridge problem, which I eventually changed the catridge thinking it would be resolved.

After changing the catridge, I tried to do align printer, but alignment is unsuccessful.

When i tried to do Clean Catridges, it only printed black and magenta. It didnt print out yellow and cyan despite the ink level showing it is full, and that this is a new catridge.

As this is a printer which I seldom use, I am quite annoyed that it doesn't work when I need it to. And I have turned off the main power when it is not in use. 

Is there anything that I can do besides sending it to the service centre? My warranty ended in December 2016 unfortunately.

I tried printing from my computer and it is the same, I only see black and magenta.

[The_Fossette]

Hi @teckwei

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that the printer is not printing cyan and Yellow.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2nYrN5L

NOTE: Ignore the steps you have already performed.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!