01-15-2020 11:27 AM
Printer loses connection to wireless. I have to unplug and plug it back it to reconnect. The wirelessl ight is on like it's connected, but when i try to print, it says it is "offline". There is no way that I can see to keep the printer from going to sleep or turning off on it's own. to keep it from disconnecting. (at least I think that is when it disconnects) I have it set to come back on in the morning, but just being on does not reset the connection, it has to be unplugged. i have talked to support twice about this and we reset the IP address one time but continues to disconnect. I see there are many who have the same issue. Is there a solution? or is it "sorry about your luck" kind of thing? Remote printing cannot be done so that was a waste of money. You have to be in the building or close to the printer in order to print anything and sometimes that is just not convenient. This printer is only about 6 months old, but i'm ready to throw it in the trash....
Solved! Go to Solution.
01-17-2020 12:03 PM
I have gone through your Post and I understand your concerns and frustration
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
I Am An HP Employee
03-14-2020 10:02 AM
Where is the solution? HPEnvy 7855 continuously appears to lose wifi connection and laptop cannot print to it although it shows wifi light on and app states "Ready". Laptop printer queue shows printer as offline.
03-16-2020 04:24 PM
Welcome to the HP Support Community.
If you're on a Windows Operating System, try these steps:
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
03-17-2020 06:08 AM
They never got back with me so no solution. The one rep talked about replacing the printer, but it seems to be a common problem and they replace with a refurbished printer. I don't want someone else's problem plus mine! The problem I have is that there is no way to keep the printer from going to sleep or turning off and that is when mine disconnects. I won't buy an HP printer again and has made me leery about buying anything HP. There is a new solution posted that I will try.