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eprint is not the default but is perventing me from printing

HP Recommended
pavilion23
Microsoft Windows 10 (32-bit)

I have an HP officejet pro 6968, trying to print from an HP Pavilion23.  When I try to print the eprint window pops up & prevents it.  The eprint is not the default.  I believe the printer recently updated.

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@mariah22

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

How is the printer connected?

Is the copy working fine?

Try using a different application and try to print.

Have you tried any troubleshooting steps on your own?

 

If the copy is working fine, it could be a driver issue download and run HP Print and Scan Doctor

 

Install HP Print and Scan Doctor on the computer connected to your printer.

  1. Make sure your printer is turned on and connected to the computer.

  2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

  3. On the Welcome screen, click Start to view a list of available printers.

  4. Select your printer in the list, and then click Next.

    If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

    Example of a list of available printers

  5. Click either Fix Printing or Fix Scanning.

    If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

    Example of a list of available printers

  6. Review the list of test results, and then resolve any issues found.

    • If you see a checkmark, the printer passed the test.

    • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

    • If you see an exclamation point, the test failed and required user action, but the step was skipped.

    • If you see an X, follow the on-screen instructions to resolve the issue.

    Example of the results screen with a problem detected

 

Keep me posted,

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Message 3 of 4
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Thanks for the reply.  The printer is wireless.  I did everything you  showed.  I have the scan Dr., it shows no problems, connection or otherwise.  Nothing shows a problem.  I've run the fixes.  Did not change anything.  It does copy.  I entered my IP address on the window that popped up for the eprint.  I can print now, but eprint is not my first choice...  I do not prefer it to be my default.?

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HP Support Agent
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@mariah22

 

Appreciate all your time and efforts,

 

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

 

Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-6960-all-in-one-printer-... to download and install the HP OfficeJet Pro 6960 All-in-One series Full Feature Software and Drivers.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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