I have an error 0x6100004a. I followed the directions and now the ink cartridges are stuck to the right and they will not move at all. My printer is an HP OfficeJet Pro 6978.
Welcome to HP support community.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a hardware issue:
I request you to talk to HP support.
They might have multiple options to help you with this.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Sandytechy20 I am an HP Employee
Didn't find what you were looking for?
Ask the community
Ask the Virtual Agent