cancel
Showing results for 
Search instead for 
Did you mean: 
DB1773
New member
1 0 0 0
Message 1 of 2
66
Flag Post
HP Recommended

error 0x6100004a and now I was told that it cannot be fixed and I need a new printer

HP officeJet Pro 6978

I have an error 0x6100004a. I followed the directions and now the ink cartridges are stuck to the right and they will not move at all. My printer is an HP OfficeJet Pro 6978.

Thank you

1 REPLY 1
HP Support Agent
HP Support Agent
17,944 17,853 1,023 1,131
Message 2 of 2
32
Flag Post
HP Recommended

error 0x6100004a and now I was told that it cannot be fixed and I need a new printer

@DB1773

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue:

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation