error code 0xc19a0023

[PattyP120]

help with error code 0xc19a0023 how to fix it 

[atharva_gp]

@PattyP120,

Thanks for reaching out to the HP Support community!

Let's try these steps:

• Turn on the printer.

• Make sure this printer is plugged into a direct wall, not a surge protector.

• Wait until the printer is idle and silent before you continue.

• Disconnect the USB cable from the rear of the printer(if connected). If your printer has a network or wireless connection, leave it connected.

• Remove the ink cartridges from the printer.

• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

• Wait at least 60 seconds.

• Plug the power cord back into the wall outlet.

• Reconnect the power cord to the rear of the printer.

• Turn on the printer, if it does not automatically turn on.

  The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

• Reinsert the ink cartridges, and then close the ink cartridge access door.

• If you receive a prompt to print a calibration page, do so.

• If you disconnected the USB cable, reconnect it to the rear of the printer.

• Try to print.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[JeanB3]

I have the same problem as PattyP120 except that I have Windows 8.1, 64-bit OS. I tried the steps given to PattyP120 but it didn't work, still have the same error code. 0xc19a0023.

[KrazyToad]

@JeanB3

Please ensure your printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Also follow the instructions in this Link: https://support.hp.com/in-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JeanB3]

I followed the instructions. The step that says if the printer information is grayed out my printer does not need a firmware update....it was grayed out so it is not a firmware update issue. I still have the error code.

[KrazyToad]

@JeanB3

If the issue persists, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you