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‎09-19-2020 09:04 AM

HP Recommended
Product: Photosmart 335

Hi.

Can anyone tell me what the above error code might mean?  It shows up in the list the printer prints out during a print head cleaning cycle

Cheers, Jane 🙂

1 REPLY 1

‎09-22-2020 10:18 AM

HP Recommended

@Janemor

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your Printer prior to the issue?
  • When was the last time it worked fine?
  • Have you tried any troubleshooting steps?

An issue most commonly associated with driver or printer cable problems, turning the printer off and on should see this error message disappear.

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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