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jheat0905
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error code OxC19a0003 Printhead Failure

HP PRO 8610
Microsoft Windows 10 (32-bit)

We have an HP PRO 8610 printer which is wonderful but now we are getting a Printhead failure error.  I have found a blog which walked me through the cleaning of the printhead but still have this error.  Any further assistance would be appreciated.

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HP Support Agent
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HP Recommended

error code OxC19a0003 Printhead Failure

Hi @jheat0905

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

 

KUMAR0307
I am an HP Employee

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