error code c4eb827f for printer Hp Officejet 5740

[LEOFIORAS]

Hi, on my Hp Officejet 5740 I have a blue screen with this error code c4eb827f. The lights flash and the printer doesn't print or make copies. I tried to turn it off and on again and to remove the power cable and reattach it, but it doesn't work. What can I do? 

[TEJ1602]

@LEOFIORAS, Welcome to HP Support Community!

I see that the printer is in an error state, I'd recommend you follow the steps below-

Reset the printer-

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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