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‎05-17-2020 09:38 AM - edited ‎05-17-2020 09:43 AM

HP Recommended
Product: HP Office Jet 5255
Operating System: Microsoft Windows 10 (64-bit)

Hello all.  I just purchased an HP Officejet 5255 all-in-one printer.  On the initial startup there are 2 error codes.  "OXC4EB8008" and "HW_MICCI2_V12".  The cartridge bar never moves so I can't even install the ink cartridges.  Not sure what to do.  Any help would be greatly appreciated.  Thanks

1 REPLY 1

‎05-23-2020 01:40 AM

HP Recommended

Hi @nfaug

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure all the packaging materials/plastics have been removed from inside the printer. Look for any leftover cardboard.

Kindly follow the steps mentioned in this document.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Refer to this document to know how to insert the ink cartridges.

 

For more info on the first time setup, click here.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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