cancel
Showing results for 
Search instead for 
Did you mean: 
malcolm2
New member
1 0 0 0
Message 1 of 2
92
Flag Post
HP Recommended

error message - Printer stopped working says “problem with printer or ink, turn off and then on and

officejet pro 8610
macOS 10.15 Catalina

how to deal with error message "Printer stopped working says “problem with printer or ink, turn off and then on and if persists ....” contact HP" ?

1 REPLY 1
HP Support Agent
HP Support Agent
6,202 6,189 451 493
Message 2 of 2
37
Flag Post
HP Recommended

error message - Printer stopped working says “problem with printer or ink, turn off and then on and

@malcolm2, Welcome to HP Support Community!

 

I would recommend you follow the document Printhead Errors to resolve the issue. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation