how to deal with error message "Printer stopped working says “problem with printer or ink, turn off and then on and if persists ....” contact HP" ?
@malcolm2, Welcome to HP Support Community!
I would recommend you follow the document Printhead Errors to resolve the issue. If the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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