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HP Recommended
HP Office Jet pro 6970
Microsoft Windows XP

 

Repeated paper jam message,  Have tried all solutions provided by HP support with no success.  Keep getting error message ox6100004a. Also the pring carriage does not move to center when printer is opened so  no way to remove ink cartridges as suggested by HP

1 REPLY 1
HP Recommended

@lakeboon

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Let's try to reset the Printer here as it helps in removing any stored static electricity from the Printer which might be causing these issues.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen...

 

If the issue still persists, I recommend you contact the HP Phone Support Team.

You can get the phone number for the team from the below link:

* Click on this link – www.hp.com/contacthp/

* Select the product type.

* Enter the serial number of your device or select let HP detect your product option.

* Select the country from the drop-down.

* You should see the HP phone support number or Chat option listed.

 

They will be happy to assist you immediately. 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.