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Message 1 of 2
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error message saying carriage jam. Don't see anything jamming printer. Need help to solve.

HP Recommended
Officejet 4630
macOS 10.14 Mojave

Error message:  Carriage Jam.  I don't see anything jamming the printer.  I have done everything I know, but can't get rid of the message, can't print, but don't know how to resolve the issue.  

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Granmaof3, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

TEJ1602
I am an HP Employee

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