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kingsparrow
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every line starts blurry on top quarter of every page

HP officejet pro 8710
Microsoft Windows 7 (32-bit)

every line starts blurry/fuzzy on the top quarter of every page I print... doesn't matter if it's color or black... aligning and cleaning have not helped and I've tried them both many times... 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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every line starts blurry on top quarter of every page

Hi @kingsparrow

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

You may also refer to this documents - Print Quality Issues

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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