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GePo1
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Message 1 of 9
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extension doesn't unfold

Officejet 4650
Microsoft Windows 7 (64-bit)

When printing the extension (arm) doesn't unfold (open) anymore.

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HP Support Agent
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Message 2 of 9
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extension doesn't unfold

@GePo1

 

Welcome to the HP Support Community.

 

Which part are you referring to as arm? Please elaborate. Are you referring to the tray?

 

Thanks 🙂

 

 

 

 


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GePo1
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Message 3 of 9
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extension doesn't unfold

I  referring to the extension that unfolds to support the paper.

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GePo1
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extension doesn't unfold

I'm referring to the extension that unfolds to support the paper when it comes out of the printer, the arm, the tray, so to speak. It stopped doing that and now the paper just falls out of the printer.

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HP Support Agent
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Message 5 of 9
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extension doesn't unfold

@GePo1

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer the steps mentioned in this HP document for the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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GePo1
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Message 6 of 9
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extension doesn't unfold

Sorry. The output tray extension still doesn't open.

UPDATE: I kept on trying and suddenly the extension opened after the printjob was done, so when the paper was already on the floor. Conclusion: from time to time it opens, but too late.

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HP Support Agent
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extension doesn't unfold

Ok, do let us know when the next time it happens.

 

Thanks 🙂


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GePo1
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Message 8 of 9
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extension doesn't unfold

It happens all the time, that is: the extension almost always does not (NOT) unfold! The rare occasions it does unfold, it does so after the printing job is finished!!!

Please give satisfacory answer.

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Message 9 of 9
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extension doesn't unfold

@GePo1

 

I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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