cancel
Showing results for 
Search instead for 
Did you mean: 
arelkade
New member
1 0 0 0
Message 1 of 2
63
Flag Post
HP Recommended

Solved!

false paper jam showing on printer

HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

false paper jam can't be cleared on HP Officejet Pro 8620, after trying everything suggested, multiple times. Have reinstalled all the software & firmware as applicable. When doing a troubleshoot check via Devices and Printers, message says "Troubleshooting couldn't identify the problem'. I've redone all the requested checks, turned the printer on & off - both multiple times!!! Please help if you can. If not, it's a two hour trip, each way, for me to get it assessed professionally.

1 REPLY 1
Level 15
Level 15
827 820 81 202
Message 2 of 2
46
Flag Post
HP Recommended

Solved!

false paper jam showing on printer

@arelkade 

Hello,

In order to mitigate this incident, please follow the instructions in the HP link Paper Jam Error.

If the problem persists, I sent you a private message with an advanced printer reset procedure.

I remain at your disposal in case of needed.

Regards,





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation