• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-11-2020 02:19 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

false paper jam can't be cleared on HP Officejet Pro 8620, after trying everything suggested, multiple times. Have reinstalled all the software & firmware as applicable. When doing a troubleshoot check via Devices and Printers, message says "Troubleshooting couldn't identify the problem'. I've redone all the requested checks, turned the printer on & off - both multiple times!!! Please help if you can. If not, it's a two hour trip, each way, for me to get it assessed professionally.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2020 04:42 AM

HP Recommended

@arelkade 

Hello,

In order to mitigate this incident, please follow the instructions in the HP link Paper Jam Error.

If the problem persists, I sent you a private message with an advanced printer reset procedure.

I remain at your disposal in case of needed.

Regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-11-2020 04:42 AM

HP Recommended

@arelkade 

Hello,

In order to mitigate this incident, please follow the instructions in the HP link Paper Jam Error.

If the problem persists, I sent you a private message with an advanced printer reset procedure.

I remain at your disposal in case of needed.

Regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.