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false paper jam showing on printer

HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

false paper jam can't be cleared on HP Officejet Pro 8620, after trying everything suggested, multiple times. Have reinstalled all the software & firmware as applicable. When doing a troubleshoot check via Devices and Printers, message says "Troubleshooting couldn't identify the problem'. I've redone all the requested checks, turned the printer on & off - both multiple times!!! Please help if you can. If not, it's a two hour trip, each way, for me to get it assessed professionally.

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false paper jam showing on printer



In order to mitigate this incident, please follow the instructions in the HP link Paper Jam Error.

If the problem persists, I sent you a private message with an advanced printer reset procedure.

I remain at your disposal in case of needed.


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