01-02-2020 03:28 PM
hello, im a bit fed up. these cartridges (304 black and 304 tri colour) are practically full yet are not printing properly. they miss out the top half of letters and print dimmly. i have cleaned, aligned and done all the diagnostics. ive tried them in my friends same printer and they do the same in that so assume th eprinter itself is ok.
can i return them both to you for them to be checked
01-05-2020 04:59 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. Please Contact HP in your region regarding the ink replacement.
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