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peterphoebe
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Message 1 of 2
61
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HP Recommended

faulty print cartridges

hp 304 tri and black
Microsoft Windows 10 (64-bit)

hello, im a bit fed up. these cartridges (304 black and 304 tri colour) are practically full yet are not printing properly. they miss out the top half of letters and print dimmly. i have cleaned, aligned and done all the diagnostics. ive tried them in my friends same printer and they do the same in that so assume th eprinter itself  is ok.

can i return them both to you for them to be checked 

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HP Support Agent
HP Support Agent
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Message 2 of 2
24
Flag Post
HP Recommended

faulty print cartridges

Hi @peterphoebe

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Please Contact HP in your region regarding the ink replacement. 

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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