what does the add on the printer mean new printer i have been trying to fax some papers to a bank and i keep getting a message another job is in progress try later
Welcome to the HP Support Community. I understand you are not able to send a fax. I'd be happy to assist you.
Which 'add on' option are you referring to?
Kindly send an image of the same in your next post to assist you better.
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check if you are able to send a fax to any other number.
Run a fax test on the printer
On the printer screen, go to Fax > Tools > Run fax test
Check which of the test failed.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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