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pfficejet pro 9010

what does the add on the printer mean  new printer  i have been trying to fax some papers to a bank and i keep getting a message another job is in progress try later

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Hi @leonard19

Welcome to the HP Support Community. I understand you are not able to send a fax. I'd be happy to assist you.

 

Which 'add on' option are you referring to?

Kindly send an image of the same in your next post to assist you better.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check if you are able to send a fax to any other number.

Run a fax test on the printer

On the printer screen, go to Fax > Tools > Run fax test

Check which of the test failed.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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