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feeding multiple pages

HP OfficeJet Pro Premium 8600
Microsoft Windows 7 (64-bit)

HP OfficeJet Pro 8600 feeds multiple pages of paper -- how can i correct this?

 

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HP Support Agent
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feeding multiple pages

@OBXfan, Welcome to HP Support Community!

 

Paper feed issues might result from dusty, torn, wrinkled, wet, or folded paper in the tray. The quality of the paper can also make a difference. Follow these guidelines to help avoid the issue.

  • Use only good quality paper that meets product specifications.

  • Store all paper in a dry, cool place. This issue occurs more often in humid climates.

  • Do not print on paper that is already printed. The dampness of the ink can cause the paper to stick together.

Follow these steps to check the condition of the paper.

  1. Remove the stack of paper from the tray.

  2. Examine the condition of the paper, and replace any ripped, dusty, curled, wrinkled, or bent paper.

  3. Make sure that all the paper in the stack is the same size and type. Never load mixed types of paper in the tray. The product can only process one type of paper at a time.

  4. Make sure that the stack of paper contains no fewer than 10 sheets and no more than 25 sheets of paper.

  5. Fan the stack of paper to make sure none of the sheets are stuck together.

  6. Tap the stack of paper on a flat surface to align the edges.

  7. Insert the stack of paper into the product, and then push the paper into the product until it stops.

    NOTE: 

    Do not push the paper too far into the product. This can cause the paper to jam into the rollers and cause the issue.

  8. Gently push the paper guides against the paper. Do not push the guides so far that they bind against the paper.

  9. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time. Then try printing again.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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