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Locked

‎11-22-2017 11:52 AM

HP Recommended

i forgot my password for my officejet pro 8620 printer. How can i retrive my password 

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2017 12:02 PM

HP Recommended

Since this model of printer is a consumer model by default it has no password. Since you set the password and don't recall the password or have miss placed the password you will have to preform a reset on the print. It will reset it back to default settings. Please follow the steps below to do this.

 

  1. Turn your printer ON
  2. With the power ON, disconnect the power cable from the rear of the printer
  3. Leave the power cable disconnected for 30 seconds
  4. Plug the power cable back in
  5. The printer will start back up on its own

Click the KUDOS thumb up on the left to say 'Thanks'
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. .

View solution in original post

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3 REPLIES 3

‎11-22-2017 12:02 PM

HP Recommended

Since this model of printer is a consumer model by default it has no password. Since you set the password and don't recall the password or have miss placed the password you will have to preform a reset on the print. It will reset it back to default settings. Please follow the steps below to do this.

 

  1. Turn your printer ON
  2. With the power ON, disconnect the power cable from the rear of the printer
  3. Leave the power cable disconnected for 30 seconds
  4. Plug the power cable back in
  5. The printer will start back up on its own

Click the KUDOS thumb up on the left to say 'Thanks'
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. .

Was this reply helpful? Yes No

‎08-09-2018 04:12 PM

HP Recommended

This is helpful

Was this reply helpful? Yes No

‎10-17-2018 08:53 AM

HP Recommended

This solution does not work. It is still locked with a username and password in it.

Was this reply helpful? Yes No
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