full prints

[alanmax]

I have a problem with my printer it will not print a full page and it misses the start of the print its like the paper is not loading correct   on a a4 print it is misses about 5/6mm                                 Alanmax

[The_Fossette]

Hi @alanmax,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing the full page and the top 5mm is not missing.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• From which application are you printing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and make sure that the page settings are correct on the computer.

http://hp.care/2s1beuN

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[alanmax]

Hi F ossette  its the bottom 5mm that is missing when it starts to print it starts about 5mm into the print which is what is missing at the end  i am running windows 8.1 i get one good print then it goes back to being short again Last time it was running right was about 30 prints ago and no changes to pc                               Alan

[The_Fossette · Accepted solution]

Hi @alanmax,

Thank you for the information.

I would like to know from which application you are printing?

Meanwhile, I recommend you follow the steps in the below article and make sure that the page settings are correct on the computer.

http://hp.care/2s1beuN

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[alanmax]

Thanks very much for your help i have only 2/3 mm gap at the mo and i can live with that again thanks for help and fast replys

                                                                  Alan

[The_Fossette]

Hi @alanmax,

Thank you for keeping me posted.

If any other questions arise, please feel free to write back to me.

Take care.

Cheers!