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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: full prints
Create an account on the HP Community to personalize your profile and ask a question
08-19-2017 04:59 PM
I have a problem with my printer it will not print a full page and it misses the start of the print its like the paper is not loading correct on a a4 print it is misses about 5/6mm Alanmax
Solved! Go to Solution.
Accepted Solutions
08-20-2017 06:54 PM
Hi @alanmax,
Thank you for the information.
I would like to know from which application you are printing?
Meanwhile, I recommend you follow the steps in the below article and make sure that the page settings are correct on the computer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
08-20-2017 05:42 PM
Hi @alanmax,
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the printer is not printing the full page and the top 5mm is not missing.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- From which application are you printing?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the steps in the below article and make sure that the page settings are correct on the computer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
08-20-2017 06:48 PM
Hi F ossette its the bottom 5mm that is missing when it starts to print it starts about 5mm into the print which is what is missing at the end i am running windows 8.1 i get one good print then it goes back to being short again Last time it was running right was about 30 prints ago and no changes to pc Alan
08-20-2017 06:54 PM
Hi @alanmax,
Thank you for the information.
I would like to know from which application you are printing?
Meanwhile, I recommend you follow the steps in the below article and make sure that the page settings are correct on the computer.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
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