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garbled print output

Officejet Pro 8710
macOS 10.15 Catalina

After being idle for some time, the first page out of the printer is unreadable. If I print 2 copies of a page - the first one is messed up and the second one is just fine. This is an intermittent problem but way too frequent.

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HP Support Agent
HP Support Agent
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garbled print output

@demcc, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

 

Does this happen while making photocopies or just printing?

Which application are you trying to print from? 

Have you tried printing from a different program? If the document prints normally from a different software program, there might be an issue with the original software program.

 

While you answer the questions, follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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garbled print output

TEJ1602,

Thanks for the reply to my question. I have had issues printing from Chrome and from Excel. I reinstalled  the printer software today and will let you know if the issue continues. Again, thanks for your help.

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HP Support Agent
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garbled print output

@demcc

 

Sure, Keep me posted.

TEJ1602
I am an HP Employee

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