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getting message that printhead is missing

officejet 6600
Microsoft Windows 10 (64-bit)

message says printhead missing or incorrectly installed. I have replaced ink cartridges, followed the advice on powering down and checking firmware. Firmware is up to date. Still no help. would appreciate assistance thank you all.

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HP Support Agent
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getting message that printhead is missing

@Dadalozzi

 

Welcome to HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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