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had to buy new black ink cartridge; now I can't get the black to print

HP OfficeJet Pro 6970
Microsoft Windows 10 (32-bit)

I have cleaned the print heads multiple times; I am not getting any error messages; the ink shows that they are full.  I have gone through the HP program; had the laptop do the check of the system; ran the various checks; when I printed the sheet to check status, I only get gray tones; no black, ditto for checking alignment.  When I print anything, unless there is color on the sheet for anything, it is completely blank.  I have tried to print documents, PDF's from emails, etc.  All blank.  My printer is 2-3 years old; in a vacation home so not used extraneously.  We have managed to go through a significant amount of ink, but think living part-time in AZ, it might be the heat that dries up the ink??  I did obtain more black ink, but for the $$$ would like to be able to get the current NEW ink cartridge to work.  The printer did work fine until ran out of black ink.  Suggestions??

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had to buy new black ink cartridge; now I can't get the black to print

@Jeanie19 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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