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testhis
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Message 1 of 2
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hard reset 2655

HP Deskjet 2655
macOS 10.15 Catalina

Hi,

 

I am trying to reset the printer because the embedded web server page is lock by a user and password box. It seems a hard reset may solve the problem. Unfortunately, I did not find any logical reset that would solve the problem nor there is a reset password option on that embedded web server page ?

 

Any idea 

 

Thanks

 

Luc

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

hard reset 2655

Hi @testhis

 

Welcome to the HP Support Community. I'd be happy to assist you with the password reset.

 

Let's try these steps to restore the network settings to defaults - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

If the issue still persists, I have sent you a private message with the additional steps. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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