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lmines Student
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Solved!

have forgotten my admin password for my printer hp officejet pro 6960

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Hello~

 

I attempted the steps below and "maintenance" is greyed out because I don't know my admin login info.  Can you send me the instructions to complete the advanced reset?  Thanks!

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HP Support Agent
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Solved!

have forgotten my admin password for my printer hp officejet pro 6960

@lmines, Welcome to the HP Support Community!

 

Resetting the printer to its factory settings may help.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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