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‎02-19-2020 08:42 AM - edited ‎02-19-2020 08:47 AM

HP Recommended
Product: OfficeJet 4650
Operating System: Mac OS X 10.11 El Capitan

For a while now, every time I want to print, I get this error message: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge." The icon of three black balls in a triangle indicates it's the black ink cartridge. At first, just popping the cartridge out and then back in cleared up the problem so I could print one job. I just had to do it each time. Then that stopped working. I read the forum and searched online and did the following:

1. Tried two new ink cartridges (right out of the box). Didn't fix it.

2. Cleaned the contact dots on the cartridge with a q-tip dipped in isopropyl alcohol and then cleaned the corresponding dots on the printer head. Didn't fix it.

3. Did a hard restart (removing ink cartridges, unplugging the power cord from the wall, unplugging the power cord from the back of the printer, holding down the on/off button for thirty seconds to remove any latent charge, then plugging everything back in and replacing the ink cartridges). Didn't fix it.

 

I'm at wit's end. Can't print, can't afford to keep buying ink cartridges at $20+ a pop. I'm essentially left with a scanner. Really frustrating!

1 person had the same question
1 REPLY 1

‎02-22-2020 03:59 AM

HP Recommended

Hi @HarriedUser

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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