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GTI2500
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how do I unlock the instant ink lock on my hp envy 7640?

HP laptop
Microsoft Windows 10 (32-bit)

Instant ink has locked the printer. How do I unlock it? THey have a valid credit card. We were not connected for 2 months and when I returned home the printer could  not connect to instant ink. So instant ink locked us up. 

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HP Support Agent
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how do I unlock the instant ink lock on my hp envy 7640?

@GTI2500, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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