08-14-2019 04:08 PM
I am having trouble restoring my printer to it's original factory settings. I have tried everything I can find in the help section. at some point I must have changed the user name and password. I tried the standard defaults but keep getting the error message "Incorrect User Name and Password". How do I remove the current user name and password?
08-14-2019 07:31 PM
Recent changes in the HP Forum Rules forbid discussions here about bypassing product passwords. I would suggest you contact HP Support for assistance.
From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
I am not an employee of HP, I am a volunteer posting here on my own time.
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