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‎06-25-2017 08:58 AM

HP Recommended
Product: HP 3636
Operating System: Microsoft Windows 7 (32-bit)

I am trying to connect my printer to my laptop, it is not working though and I am receiving the following message :

 

USB Composite Device can't work properly with USB 3

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2017 12:57 PM

HP Recommended

Hello, @Spammo – Hope you are well 🙂


Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues while connecting your printer to the new computer. Going through the post, it looks like you are trying to connect the printer to a USB 3.0 port. USB 3.0 is a newer, faster USB port and sometimes might cause issues while you connect an older USB device to this port. Please check http://hp.care/2htdpiA to understand how to find out if you have a USB 2.0 or 3.0.

 

Ideally, you should be having a regular USB (USB 2.0) port as well on your computer. So try connecting the printer to different USB port to try and fix the issue. If the issue still persists, check http://hp.care/2htfLxX and follow the steps under “USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port”.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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4 REPLIES 4

‎06-26-2017 12:57 PM

HP Recommended

Hello, @Spammo – Hope you are well 🙂


Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

 

I see that you are having issues while connecting your printer to the new computer. Going through the post, it looks like you are trying to connect the printer to a USB 3.0 port. USB 3.0 is a newer, faster USB port and sometimes might cause issues while you connect an older USB device to this port. Please check http://hp.care/2htdpiA to understand how to find out if you have a USB 2.0 or 3.0.

 

Ideally, you should be having a regular USB (USB 2.0) port as well on your computer. So try connecting the printer to different USB port to try and fix the issue. If the issue still persists, check http://hp.care/2htfLxX and follow the steps under “USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port”.

 

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎06-26-2017 01:48 PM

HP Recommended

Thanks,

 

Yes your help was great and really good.

 

All working now,

 

Spammo

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‎06-26-2017 03:03 PM

HP Recommended

Hello, @Spammo

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎06-27-2017 12:09 PM

HP Recommended

thanks for your reply. I  received an earlier email to my query and resolved my problem with the earlier response,

 

thanks for replying though

 

Regards

 

Spammo

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