12-05-2017 03:36 AM
I have got a faulty cartridge and need to contact hp support but I can not find a phone number and the chat function is not available. I need to print ... HELP... how do I get in contact with a humanbeing?
12-06-2017 01:29 PM
Hello, @gridin69 – Hope you are well 🙂
Thanks for stopping by the HP Support Forums! I’m glad to help with the printer issues!
I see that you are trying to contact the HP phone support to get the cartridge replacement options.
HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
That should help. Let me know!
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am not an HP Employee
12-31-2019 06:05 PM
I have already tried all the things you suggested. I am an older person and would really appreciate talking with someone on the phone. I bought an Envy 5055 and messed up the colored ink cartridge that came with the printer, so I had to use a brand new cartridge that I bought at the store. NOW the setup continues to tell me "use SETUP cartridges that came with your printer". I CAN'T use the colored one because it is ruined. I can only use a NEW one. It continues to take me in circles telling me the same thing over and over again. The cartridge is inserted correctly. If I cannot get help with this and continue getting STUCK with it repeatedly telling me to use the cartridge that came with the computer, I am going to have to take the printer back to Office Depot tomorrow. It's not worth the frustration. I cannot use something that continues to take me around in circles. I REALLY would like to talk with a human being. Thank you.
01-03-2020 02:41 AM
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
I am an HP Employee