12-15-2019 12:05 PM
Every time I try to print a document from Word, I get a pop up message "printer has been paused...." Nothing solves the problem. Over and over....
12-18-2019 04:50 AM - edited 12-18-2019 04:53 AM
@kathleenest, Welcome to HP Support Community!
The pausing of the printer queue can be caused by an inability to connect using the selected protocol or find the designated port on the printer. We can try to fix this by removing and adding the printer using AirPrint drivers. Here is how you do it-
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
Hope this helps! Keep me posted.
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