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kathleenest
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how to get rid of "printer has been paused" when trying to print document rom Mac word

HP Envy 4520
macOS 10.14 Mojave

Every time I try to print a document from Word, I get a pop up message "printer has been paused...."  Nothing solves the problem.  Over and over....

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how to get rid of "printer has been paused" when trying to print document rom Mac word

@kathleenest, Welcome to HP Support Community!

 

The pausing of the printer queue can be caused by an inability to connect using the selected protocol or find the designated port on the printer. We can try to fix this by removing and adding the printer using AirPrint drivers. Here is how you do it-

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign  click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

 

Select AirPrint from the Use menu

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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