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‎04-28-2020 08:04 AM

HP Recommended
Product: envy4527

I was replacing the ink cartridge and one of the ink cartridge lids came loose. 

 

I cannot see how to replace it without damaging it

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3 people had the same question
3 REPLIES 3

‎05-05-2020 07:43 AM

HP Recommended

Hi @pastyman

Welcome to the HP Support Community. I'd be happy to assist you.

 

Kindly refer to this document to know how to replace the ink cartridges.

 

If any part of the ink cartridge is damaged, it cannot be repaired. Please reach out to the HP Support in your region regarding the service option.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎05-05-2020 08:16 AM

HP Recommended

The ink cartridge itself is not broken, it is the lid that clicks into place to hold the ink cartridge down that has come unhinged. I wish to know how to re-attach the lid, not the cartridge

1 person found this reply helpful
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‎05-05-2020 08:31 AM

HP Recommended

@pastyman

 

Are you referring to this lid?

Image: Removing the ink cartridge.

Any damage to the printer or the ink cartridge is a hardware issue and the HP Support team will be able to assist you. Contact them as mentioned in my previous post.

This cannot be reattached.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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