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hp 3520 not printing black and yellow, I have just purchased these ink cartridges

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I purchased new ink cartridges and they just arrived yesterday. I put the new cartridges into my hp deskjet 3520 printer but for some reason only the cyan and pink cartridges seem to be working. The black and yellow cartridges are not working. I have done various tests to check why the ink is not working but for some reason it is not printing anything in black or yellow. I have come to a conclusion the cartridges are faulty.

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hp 3520 not printing black and yellow, I have just purchased these ink cartridges

Most likely the printhead is clogged or defective.

Have you tried all the steps in this link?

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hp 3520 not printing black and yellow, I have just purchased these ink cartridges

I have tried all the steps in this link and they have not worked ? So more than likely the cartridges are faulty? 

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hp 3520 not printing black and yellow, I have just purchased these ink cartridges

Easy test, touch the bottom of the cartridge(s) to a damp paper towel, do you see any ink?

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hp 3520 not printing black and yellow, I have just purchased these ink cartridges

No there is no ink i personally think these cartridges are faulty as they did not have enough ink in them to start with hence the cyan and magenta were also printing faded and the black and yellow have not printed at all. 

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hp 3520 not printing black and yellow, I have just purchased these ink cartridges

Hi @Uzzy2

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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