Post new question
Posts: 1
Member Since: ‎04-19-2013
Message 1 of 2 (200 Views)

hp 4015x Wierd error

so ive got a 49.4c02 error on a clients computer. I replaced the formatter board and the error persists. The odd thing is is this printer is displaying some wierd errors right after boot before showing ready and then displaying the 49.4c02 error.

this is some of the thigns we are showing







it displays these things right after boot before displaying ready. Once ready displays it will kick out the normal 49.xx hp error code.


Any ideas??

PhD Student
Posts: 839
Member Since: ‎09-19-2011
Message 2 of 2 (193 Views)

Re: hp 4015x Wierd error

As a basic step, remove all the accessories connected to printer (including Tray 3, duplexer, additional memory etc.) and turn on printer in standalone mode


If you are getting these errors while device is in standalone mode (disconnected from network or PC connectivity),  then it must be a bad firmware or bad/defective formatter itself.  Sometimes this error may also be caused due to failed communication between the engine controller & formatter.


Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!

(Although I am an HP employee, I am speaking for myself and not for HP)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation