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joshua19897
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hp 5014 error code "oxoafd4c38

hp5014 printer
Microsoft Windows 10 (64-bit)

hp 5014 error code "oxoafd4c38

 

I've tried the obvious. unplugged, re set ,etc. Please "cut to the chase" and tell me what this code means. thanks

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hp 5014 error code "oxoafd4c38

Hi @joshua19897

 

Welcome to the HP Support Community. I'd be happy to help you with the "0x.." error. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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