cancel
Showing results for 
Search instead for 
Did you mean: 
FRUSTRATED1024
New member
1 0 0 0
Message 1 of 2
63
Flag Post
HP Recommended

hp 6968 prints clear when copying, but when printing pics from computer it makes wide blue lines

OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

HP 6968 prints clear when copying, but when printing pics from computer it makes wide blue lines, EVEN ON THE EXACT SAME PHOTO.

1 REPLY 1
HP Support Agent
HP Support Agent
12,613 12,591 836 820
Message 2 of 2
25
Flag Post
HP Recommended

hp 6968 prints clear when copying, but when printing pics from computer it makes wide blue lines

@FRUSTRATED1024

 

Since photocopy works fine, uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation